Andy talking with Niranjan, the founder of Open Orbit
What is Open Orbit?
At a high level it is software that mimics a consultant. Helping to empower users to solve their day-to-day business process problems rather than relying on external experts.
Ok intriguing. What does it do for me as a user?
It helps empower the user to reduce the analysis and time taken to diagnose their business processes by between 25 – 50% (often more). With our clients taking a matter of days to understand root causes where (historically) it has taken several weeks of analysis. This brings forward the benefit of improvements, whether that be better customer experience, increased timeliness outcomes, driving efficiencies or reducing costs.
How does it do that?
The platform helps guide the user to choose the most relevant metrics, causes and solutions across their business process. This is both on an individual process step level and across the entire process. Open Orbit turns up the knob on all the dimensions of a transformation project by applying Lean Six Sigma to project definition, process modelling, measurement, root cause analysis, solution hypothesis and benefits tracking.
Some key features of the platform include:
- an active diagnostic map or happy path of hand-offs that provides a holistic view of your business process.
- a live and context-sensitive open knowledge database of insights and best practices, and a connected community forum to drive sustained benefits and engagement.
- A Fishbone diagraph that results from inputs to the diagnostic map that tells the story of where problems are occurring across your business process. This can be across six different areas including: people, process, technology, environment, measurements and policies.
- Baseline vs target report that analyses the data inputted to prioritise where to focus your resources to create the biggest impact.
- RPA calculator to identify areas of your business process to automate and conduct a cost-benefit analysis.
- Solution action tracking to implement solutions that have been prompted by the platform and bring through to closure.
Open Orbit therefore becomes the system of record for improvement projects. It enables agile and anytime governance of a project as well as providing accessible organisational memory and standardisation of approach.
So the platform is based on Lean Six Sigma principles?
Yes – Six Sigma focuses on reducing variation; Open Orbit has digitalised the thinking of an improvement expert and put it in the hands of the business user. This is in the form of an algorithm that prompts the user to choose the most relevant metrics, causes and solutions across their business process to drive down variation in project outcomes. This enables standardisation across the business and re-use of learnings and insights from employees.
Open Orbit is both a methodology and a software tool. Being a fully cloud-hosted solution, it costs nothing to install, whist being simple and intuitive enough to be used without training.
For enterprises, Open Orbit dramatically increases the return on investment for business improvement.
Who are your clients?
Our clients are worldwide and range from large corporate banks in Australia and investment banks in the US. Our clients also include one of the top five life insurers in Australia. In addition, we help companies across different industrial sectors including but not limited to: telecommunications, universities, banking and consumer goods.
More information on specific case studies can be found here.
Is there a discount for 6prog members?
Yes we will run free initial consultancy to review how Open Orbit could save your business time and money and also give a discount on a pilot.
What is going on at the moment for Open Orbit?
It is an exciting time for Open Orbit, from its origins in Sydney we have grown to cover a range of geographical locations. Including operations in London, New York and Mumbai and helping clients drive business outcomes across their processes across four different continents.
Who can I reach out to for more information?
Click through the partner pages on 6prog.
Andy in the UK and Julian in Australia are available to cover all time zones. If you have any questions or would be interested in a demo of the platform, please feel free to reach out:
Julian Humphreys 0423799233 Open Orbit
Why does 6prog have partners?
6prog has built many years of experience industrywide and used most applications and systems. Where we have seen software that hits a number of key markets or has massive benefits to the user we like to partner to give them access to additional markets.
Partner companies are led by innovators who are passionate about delivering exceptional service too.
About Open Orbit:
Open Orbit is ‘software that mimics a consultant’ – it empowers business users to think like improvement practitioners and drive better business. It helps business users become part of the solution to the efficiency challenge, rather than just suffer the problems of bad processes. It therefore reduces the lead time and cost of driving business transformation.
Open Orbit is a methodology that aids problem solving and diagnosis in logical steps. The “Happy Path of Hand-offs” artefact (also called the Diagnostic Map) enables users to document the end to end picture, including from a customer’s perspective, and yet allow for diving deep into the symptoms, causes and remedies to be considered at each step in that happy path. Algorithmic guidance generates probing questions across all aspects thus helping create a robust and comprehensive hypothesis for validation.
The unique approach of augmenting (and not completely eliminating) human judgment means less dependency on access to perfect data, and blend in anecdotal and tacit knowledge sitting with process experts. Open Orbit amplifies the expertise of a human expert. It helps the problem-solver get to the insight faster, and tell the story better.
Open Orbit drives faster Process Improvements, sharper insights, stronger cases for change, lower project costs and more sustainable change. In short, it is PI 2.0 as it applies the principles of PI to the process of PI itself.
“With Open Orbit, everyone thinks it is part of their job to improve how things are done, and that’s when you achieve transformative change”.Ben Tabell, CIO HSBC Australia
- The New Contract Recruitment Process
6prog was started by friends from Brighton, UK and Los Angeles, USA. We had all experienced recruiting, being recruited and working as a recruitment partner and felt that these tasks would benefit from a single solution. We discussed various propositions with a large number of people in our own networks and summarised the following characteristics with this multi billion dollar industry.
• Recruiters spend too much time doing paperwork when they should be networking.
• Freelancers spend time chasing updates which can just be messaged directly.
• Clients want multiple levels of recruitment expertise but would rather not have multiple suppliers.
• Project Managers don’t have the time to read through multiple online profiles (the reverse job board service? “no thanks”).
• Everyone wants clearer communication.
• Everyone wants fair payment and fair charges.
So we designed a workflow that allows members to deliver their function most effectively. Recruiters can be anyone with a book of contacts (it’s more valuable to a PM if you can recruit from people via experience or word of mouth). Project Managers and Freelancers can talk to one another. It’s fine – it really is! Recruiters are paid a fixed fee agreed per opportunity. Also margins should not exist (too many reasons to list!) and therefore the software is funded by the low transaction fee.
Importantly, our ethos is membership driven. All members are charged in the same way at the same fee. Finally we decided to get a team together in order to build a modern solution for project managers, freelancers and recruiters. We launched in April 2017. 6prog is pushing it’s platform to do even more than it already does today. Become a member and help us on our shared journey to revolutionise how projects, recruiting and on boarding get better.