Lee is a personal and corporate coach. Formerly Chief of Staff at Barclays, Lee qualified as a coach with the Coaching Academy in 2004, is ITIL qualified and has the CIPD Level 5 Diploma in HRM.
Having worked with Andy on several projects in the past I was very interested in the 6prog initiative, notwithstanding the advantage it would give to organisations in hiring and managing non-permanent staff.
I’m looking forward to working with the team especially on topics such as people, delivery and quality.
It’s great to have Lee on the team. Her support and coaching will be invaluable to us as we scale.Interview Lee Lam and Andy Barnes March 25 2019
After completing a dual honours course with degrees in Law and American Studies at Keele University, Lee took a take a gap year before undertaking my further legal practice studies. Having been put on a project team for a groundbreaking Technology transformation project, she caught the tech bug and therefore embarked on the graduate programme for the Royal Bank of Scotland. It was indeed one of the last years that they selected non-Technology graduates to join the Technology programme, and this ability to prove herself in brand new situations became an obvious theme in her later career choices.
After supporting critical Bank systems and infrastructure from the data centre in Edinburgh, she returned to London to join the Trade Floor Support team, having to once again pick up new skills along the way. After wanting to learn more new systems, she moved across to Fidelity International to join first the trade floor team and then specialising in market data support, supporting the move into Fidelity’s new London headquarters. She realised that she wanted to have more of a strategic impact and decided to join Barclays Capital where she was quickly identified as a team leader and ultimately became Service Delivery Manager. Lee swiftly moved towards the COO and business management space, and joined the IT COO Office.
Later at UBS Lee joined the Group CTO COO team, where she was responsible for overseeing the budgets of several disparate but coordinating departments. The experience of managing complex and large budgets finally lead her back to Barclays, where she became COO for the Emerging Markets Technology team. Her ability to think strategically across business areas as well as an ability to design complex process and systems to facilitate financial and resource management optimisation meant she was responsible for overseeing the redesign and centralisation of the business management function across all of the Investment Banking IT areas, as well as redesigning the sourcing strategy for high volume consultancy agreements.
Her final role with Barclays was at group level, as Chief of Staff to the Head of Application Services, where she oversaw the governance for her department’s transformation programs, and set the Lean implementation strategy to be deployed across the organisation. Her key involvement was in successfully rolling out the Dynamic Working strategy for Barclays group, coordinating the training of 400 line managers to support them in managing remote and flexible teams.
Since 2016, Lee has run her own disruptive consultancy, focusing on changing people management strategies and team dynamics, alongside supporting companies going through significant change. This includes her Ditch the CV program, helping businesses to recruit more successfully. Her approach to work is to facilitate the conversations necessary to identify the real challenge facing your business and work with you to provide a fix for it that lasts.